Punk’s Post wants customers to receive the items they ordered in good condition. This policy explains when returns, refunds, replacements, and other remedies may be available.
1. Change-of-mind returns
Except where applicable law requires otherwise, Punk’s Post does not currently accept returns or issue refunds solely because a customer changes their mind, no longer wants an item, or is dissatisfied with an item that arrived as described and undamaged. Please review product descriptions, dimensions, materials, images, and intended-use information before ordering. PLEASE NOTE that colors render differently on different monitors and screens. This occurrence is outside of our control.
You are free to send a question about a product before purchasing. Send messages to hello@punkspost.com
This policy does not limit any right or remedy that applicable law does not permit us to limit or exclude. Product-specific return terms shown at checkout or on a product page may supplement or replace this general policy.
2. Damaged, defective, or incorrect items
If an item arrives damaged, defective, or is a different item from what you ordered, contact hello@punkspost.com as soon as possible and within seven calendar days after delivery. Include:
- your order number (if applicable);
- the name(s) of the item(s);
- a description of the issue; and
- clear photographs of the item and the outer packaging (very important to include pictures of damaged packaging to assist claims from the carrier)
Keep the item, packaging, shipping label, and related materials until we tell you whether they are needed for inspection or a carrier claim. We may request additional information that is reasonably necessary to evaluate the issue.
After review, we may offer a replacement, repair where practical, refund, store credit, or another remedy appropriate to the circumstances and available under applicable law. If the problem resulted from damage in transit, we may communicate with the carrier or submit a carrier claim, but the customer’s remedy will not be determined solely by the amount a carrier chooses to pay on a claim.
3. Returns authorized by Punk’s Post
Do not send an item back without written return instructions. If a return is authorized, we will tell you the return address, shipping method, deadline, and whether Punk’s Post or the customer is responsible for return shipping. Unless we state otherwise in writing, unauthorized returns may not receive any response, refund, replacement, or any action from us at all.
Returned items must be in the condition specified in the written return instructions. We may decline a return or adjust the remedy to the extent permitted by law if an item was damaged after delivery through misuse, neglect, alteration, improper care, or failure to follow product instructions.
4. Refunds
If a refund is approved, it will normally be issued to the original payment method. Processing times depend on the payment provider and financial institution. Shipping charges are refundable only when required by law or when Punk’s Post confirms that they are included in the approved refund. A restocking fee may apply which will reduce the refund amount.
If an order is canceled by Punk’s Post because an item is unavailable, a price or listing error is identified, payment is not authorized, or another permitted reason applies, we will refund any amount captured for the canceled item or order through the original payment method when practicable.
5. Non-returnable or special items
Unless otherwise stated in writing, personalized, customized, digital, downloadable, clearance (such as the Deeply Discounted collection), hygiene-sensitive, or final-sale items may not be returnable. This section does not exclude a remedy for an item that is defective or damaged when applicable law requires a remedy.
6. Missing packages and delivery issues
For packages marked delivered but not located, check the delivery location, household members, neighbors, and carrier information, then contact hello@punkspost.com along with the carrier’s delivery receipt messages that you received. We will reasonably assist with a carrier inquiry. An address entered incorrectly by the customer may affect available remedies and may result in additional shipping charges, subject to applicable law.
7. Warranty
Items sold at Punk’s Post do not have warranties. If an item is being resold from another vendor that offers a warranty, you may reach out to the third-party vendor to secure their warranty offers.