Punk’s Post ships from St. Johns County, Florida, USA. This Shipping Policy explains where we ship, how orders are processed, and what to do when a shipment is delayed, damaged, or incorrect.
1. Shipping destinations
We currently ship to addresses within the United States, subject to carrier service availability and any restrictions shown at checkout. We do not currently ship internationally.
2. Processing time
Orders are normally processed within seven business days after payment authorization. Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day. If a product has a different processing time, the product page or checkout information controls.
We do not promise a delivery date unless the Website expressly identifies it as a guaranteed delivery commitment. We will not advertise a processing or shipping time unless we have a reasonable basis to expect that we can meet it. If we cannot ship within the time required by applicable law, we will provide the notice and options required by law, which may include consent to a delay or a refund. Most orders are expected to be fulfilled within two weeks. We will reach out to you if we incur delays or have issues fulfilling your order.
3. Shipping method and cost
The current standard domestic shipping charge is shown at checkout, unless a product page, promotion, or checkout page states otherwise. Available shipping methods, charges, and any applicable sales tax are shown before you submit payment. Carrier estimates are estimates only and may change after an order leaves our facility.
If a promotion offers free shipping or free extras, the promotion’s stated eligibility requirements, limits, and expiration date apply. Promotional terms should be read together with the checkout page.
4. Addresses and delivery
You are responsible for entering a complete and accurate shipping address. Contact hello@punkspost.com promptly if you notice an address error. We will try to help before shipment, but we cannot guarantee that an address can be changed after the package has been accepted by the carrier.
If a package is returned because of an incorrect or incomplete address, refusal, or failure to retrieve it, we will contact you about available options. Additional postage may apply. Any refund will be handled under the Refund and Returns Policy, subject to applicable law.
5. Tracking, delays, and events outside our control
Any tracking status given is from the carrier and is not a guarantee of an order delivery date. A tracking status may not update at any point in shipping. Weather, natural disasters, public emergencies, carrier disruptions, incorrect addresses, and other events outside our reasonable control can delay delivery.
If tracking indicates delivery but you cannot locate the package, check with household members, neighbors, the carrier, and the delivery location, then contact us at hello@punkspost.com. We will reasonably assist with an inquiry, but carrier investigations and claims may take weeks.
6. Damaged, missing, or incorrect items
If an order arrives damaged, materially defective, incomplete, or different from what you ordered, email hello@punkspost.com as soon as possible. We require notification within seven calendar days after delivery. Include your order number (if applicable), a description of the problem, and clear photographs of the product and the outer packaging, including the shipping labels. Keep the product and packaging until we tell you whether they are needed for inspection or a carrier claim.
We may ask the carrier to investigate or submit a claim, but you do not need to wait indefinitely for a carrier decision before contacting us. We will review your information and act according to our Refund and Returns Policy and applicable law.
7. Split shipments and unavailable products
If an order contains products with different processing times, we may ship them separately. If an ordered product becomes unavailable before shipment, we will contact you about a suitable alternative, a delay, or a refund for the unavailable product.
8. Contact
Shipping questions and delivery concerns should be sent to hello@punkspost.com.